![]() ![]() Instead of ripping out and replacing your old countertops, what if you could avoid the hassle and expense by simply covering them with a fresh new surface? New countertops are often at the top of the wish list when homeowners embark on kitchen remodeling projects, usually because the existing countertops look worn and dated or the color no longer works with the new design scheme. If you received an incorrect or damaged item, please contact us and we will get it replaced.CimentArt’s Microcement is perfect for resurfacing countertops and backsplashes because it is easy to clean and 100% waterproof.We are unable to take returns on these items at this time. All sink, faucet and accessory sales are final.Same policy as above with a shortened 30 day return window.Any product that shows signs of use may also be denied. Improperly packaged items that incur damage may not be refunded. Returned items must be sent UPS or FedEx.We process refunds within one week after receiving the returned products.We refund your money in the same way you originally paid less 10% fee for restocking. ![]() Customer is responsible for all standard shipping costs to return the products.Please email order # and products you wish to return to initiate a RMA and receive further instructions. Customer must contact us by phone or email within 90 days of receiving order to open an RMA.If items do not meet our return parameters, please feel free to post a resale listing on our forum or any other online marketplace!.Partially returned SKUs will not be credited. All items subject to inspection before credit is issued. We cannot accept returns, for instance, on Edge Packages where singular edge pieces or backwall pieces are missing. ![]() Resellable condition means the entire SKU must be returned. Must be in original packaging and resellable condition when product arives to Returns Department. Eligible returns are as follows: Unopened products within 90 days of customer receiving order.If you do not currently have a freight forwarder, our customers have used - Hawaii, - Alaska, and - CaribbeanĮstimated Ground Shipping Times (Business Days) Our website will calculate shipping to your forwarder and then your forwarder will bill you for the remaining transportation charges. When checking out, please use freight forwarder's shipping address and include any necessary references. Customers in Alaska, Hawaii, and the Caribbean can arrange transport with a freight forwarder of their choosing. We do not ship White Countertop Mix outside the Lower 48 States and Canada.The time until delivery can vary depending on your vicinity to the freight terminal and the terminals current volume. These times are to your local terminal and are a rough estimate only. Freight transit map can be viewed below.The Freight company will contact you via phone number provided to schedule delivery window. LTL Freight shipments to a residential addresses are curb side (end of driveway) deliveries. ![]()
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